Bin There Before LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at bintherebefore.com or use our services. Please read this policy carefully.
Short version: We collect information you give us to provide and improve our service. We do not sell your personal information. We do not share your SMS opt-in data with any third party for marketing purposes, ever.
| Data Type | When Collected | Purpose |
|---|---|---|
| Full Name | Waitlist / account signup | Account identification, service delivery |
| Email Address | Waitlist / account signup | Launch notifications, account communications |
| Mobile Phone Number | Waitlist / SMS opt-in | SMS service updates, pickup reminders (with consent) |
| Service Address | Waitlist / service signup | Determining service area eligibility, scheduling |
| HOA / Community Name | HOA inquiry form | Community contract processing |
| Payment Information | Service activation | Billing (processed via secure third-party payment processor) |
When you visit our website, we may automatically collect:
We may receive information about you from HOA management companies or property managers who contract our services on behalf of their communities, limited to information necessary to set up and deliver service to you.
We use the information we collect for the following purposes:
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.
When you opt in to SMS communications from Bin There Before LLC, you may receive the following types of text messages:
Transactional messages are sent up to 4–6 times per month per active service subscription. Frequency may vary based on your pickup schedule, account events, and market activity. Promotional messages are sent at a lower frequency and only with your separate consent.
Message and data rates may apply. Standard carrier text messaging and data rates may apply. These charges are the responsibility of the recipient and are controlled by your wireless carrier, not by Bin There Before LLC.
You may opt in to receive SMS messages from Bin There Before by:
Opt-in consent is voluntary and is not a condition of receiving service.
You may opt out of SMS at any time by:
After opting out, we will not send further SMS messages except a single opt-out confirmation and any messages required by law. Opting out of SMS does not cancel your service subscription.
Reply HELP to any text message to receive program information and customer support contact details. You may also text INFO for a summary of the messaging program.
Critical A2P Disclosure: Mobile opt-in data and consent — including your phone number and the fact that you have opted in to receive SMS messages from Bin There Before — will never be sold, rented, transferred, or shared with any third party or affiliate for their own marketing or messaging purposes. This data is used solely to operate Bin There Before's own messaging program as described in this policy.
In connection with our SMS program, we store: your mobile phone number, your opt-in date and method, opt-out date (if applicable), message delivery logs, and records of consent. This information is retained for compliance purposes for a minimum of four (4) years from the date of collection or last interaction.
We do not sell your personal information. We may share your information only in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements. These include:
If your community is enrolled under an HOA community contract, we may share limited information (such as your unit address and service status) with your HOA or property manager for the purpose of administering community services. We do not share your personal contact information with your HOA without your consent, except as required to administer the service contract.
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website prior to such a transfer and your information becoming subject to a different privacy policy.
We do not: Sell your personal data to data brokers or advertisers. Share your SMS opt-in status or phone number for third-party marketing. Send your information to lead generation networks. Use your data for purposes beyond those described in this policy.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
Upon expiration of retention periods, data is securely deleted or anonymized.
Our website uses cookies and similar tracking technologies. Types of cookies we use:
You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We do not currently respond to browser "Do Not Track" signals, but we honor opt-out requests submitted directly to us.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing certain requests.
Texas residents: We comply with applicable Texas data privacy laws. If you have concerns about our data practices, you may also contact the Texas Attorney General's office.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will promptly delete it. If you believe a child has provided us personal information, please contact us at [email protected].
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that may affect your rights or freedoms, we will notify affected individuals as required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this policy periodically. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
Bin There Before LLC
5300 Town and Country Blvd., Suite 155
Frisco, TX 75034
(210) 764-4195
[email protected] (General inquiries)
[email protected] (HOA community inquiries)
For SMS opt-out: reply STOP to any text message, or email the address above with your name and phone number.
We will respond to all privacy-related requests within 30 days.